Your order is important to us. If you have questions about your online order, please email us at [email protected] and we’ll get back to you with answers as soon as we can! Read below if you think you’ve lost your package.
Time & Costs
USA: We are shipping all packages Priority Mail, which usually arrive within 2 to 3 days. (We have had issues with first class USPS especially during the pandemic). We do charge $5 for orders under $50 for shipping.
Our packages typically ship the same day if your order is placed during business hours; if your order is placed after business hours, we will ship the following business day. You will receive an email after we ship with your tracking number. If you didn’t get an order confirmation email, whitelist emails from [email protected], or email us with inquiries.
Help, I Didn’t Get My Package!
Here are some tips to help if you think your package may be missing:
1. Check your tracking number to see if it’s been delivered.
2. Contact your neighbors or your building manager to determine if it went to the wrong place. Our boxes are typically small, white 6 x 4 boxes from Ripon Naturals LLC
3. Call or visit your local post office with your tracking number, and see if they have any information.
4. Contact us at [email protected] with your order number, and we’ll help you out!